Customer Service Representative - Contact Center Job at George Patton Assoc, Inc., Fall River, MA

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  • George Patton Assoc, Inc.
  • Fall River, MA

Job Description

Customer Service Representative - Contact Center
Location: Fall River, MA (Primarily Remote After Training)
Schedule: Full-Time, Monday-Friday, 40 hours per week

About the Role:
We're looking for a Customer Service Representative to join our contact center team in Fall River, MA. You'll start with two weeks of in-house training at our Fall River location, then transition to a primarily remote role. In this position, you'll support customers via phone, chat, and email-processing orders, answering questions, and resolving issues with accuracy and professionalism.

Responsibilities:
  • Provide outstanding customer service through phone, chat, and email
  • Process orders and maintain accurate customer records
  • Resolve product and service issues promptly and effectively
  • Identify opportunities to recommend additional products or services
  • Meet quality and performance goals
  • Participate in training to build product and system knowledge
Qualifications:
  • High school diploma or equivalent
  • 2+ years of customer service experience
  • Strong communication and problem-solving skills
  • Ability to multitask and manage time effectively
  • Comfortable using CRM systems and basic computer software
What We Offer:
  • Hands-on training and ongoing development
  • Primarily remote work after initial training
  • Supportive team environment
  • Competitive pay and benefits
George Patton Assoc, Inc.

Job Tags

Full time, Monday to Friday,

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