Job Description

Overview

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Daytime Return Agent at the Dallas Love Field Airport (DAL). This position offers an average of $17.00 / hour (15.50 per hour plus incentives) and is located onsite at the DAL Airport at 7366 Cedar Springs Road Dallas, TX 75235.

We offer:

• $17/ hour (15.50 per hour plus incentives)
• Consistent 40 hour per week schedule
• Paid time off
• Employee discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Airport clearance not required

The current available schedules are: 

• Sunday 10:00am-6:00pm 
• Monday OFF 
• Tuesday OFF 
• Wednesday 10:00am-6:00pm 
• Thursday 10:00am-6:00pm 
• Friday 10:00am-6:00pm 
• Saturday 10:00am-6:00pm 

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. 

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
• Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Wednesday-Sunday 10:00am-6:00pm.

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