Job Description

1 week ago Be among the first 25 applicants

Boston, MA area |Full-Time | Onsite | $125k - $150k

Were supporting a large, family-owned franchise operator seeking a hands-on HR Director to lead people operations across 100+ retail and restaurant locations. This is a high-impact leadership role reporting directly to the President, ideal for someone who thrives in a fast-paced, people-driven environment and understands the dynamics of field-based HR.

What Youll Do:

Own all HR functions across a multi-unit restaurant/retail structure

Oversee onboarding, compensation, and employee lifecycle processes

Manage benefits programs, annual merit increases, and pay structures

Handle leave management (FMLA, ADA, Workers Comp, STD/LTD)

Partner with store leaders on employee relations, performance issues, and coaching

Maintain compliance across state/federal/local labor laws

Lead internal communications, policy updates, and handbook revisions

Respond to employment-related claims, partnering on legal and documentation

Ensure accuracy of HR systems, employee files, and reporting

Supervise administrative team members and ensure day-to-day HR continuity

What Were Looking For:

7+ years of progressive HR experience, including 3+ in QSR, retail, or franchise operations

Proven ability to lead HR strategy and execution across multiple locations

Deep understanding of employment law and regulatory requirements

Strong communicator, coach, and conflict resolver

Highly organized and able to balance strategic initiatives with daily execution

Experience overseeing HR support staff or admin team

Local to Massachusetts and available to work onsite daily

Bilingual in English/Spanish or Portuguese is a plus

Why This Role?

Join one of New Englands largest and most respected Dunkin franchise groups

Take full ownership of HR and be part of the executive leadership team

Competitive salary + performance bonus

Full medical, dental, vision, 401(k), PTO, and car/phone allowance if needed

Family-owned culture that values people, operational excellence, and long-term success

• 
  

  Family-owned culture that values people, operational excellence, and long-term success

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  MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Staffing and Recruiting

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