Job Description

The Learning Management System (LMS) Admin is responsible for overseeing the daily performance and administration of courses within Training The Streets LMS, ensuring an engaging and seamless learning experience for all users. This role focuses on organizing course enrolment, adding content to the LMS that matches client requests, creating and managing virtual links as well as course surveys and certificates. The LMS admin will also handle support tickets and work closely with an outsourced provider.

Employee should be located in either Charlotte, NC, US or London, England, UK. The employee will be remote but required to be in the office for onboarding, initial training, and monthly team meetings.

Key Responsibilities:

1. Course Fulfilment:

• Create courses on TTSs LMS using eLearning requests.
• Manage course enrolment, ensuring proper registration and troubleshooting issues.
• Create Virtual Links for virtual deliveries and ensure instructor access.
• Create Survey links for courses.
• Create and administer certificates for various courses.

1. Communication and Support:

• Address learner inquiries promptly, supporting and troubleshooting course challenges.
• Collaborate with the wider TTS team on custom requests.
• Escalate support issues to the LMS Manager/Senior LMS Admin as needed.

1. Other:

• Assist with testing upgrades, new processes, and plugins.
• Support LMS-related projects.
• Perform ad hoc tasks related to the LMS Administrator role.
• Coordinate with the Materials Team to keep content up to date.

Qualifications:

• Bachelors degree in Education, Business, or related field (or equivalent experience).
• Knowledge of e-learning best practices and adult learning principles.

Preferred Qualifications:

• Experience with LMS platforms like Moodle, Blackboard, Canvas, or Cornerstone.
• Project management experience for course delivery and enrolment.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Detail-oriented and proactive with a learner-focused approach.

Additional benefits include health care plans (US only), retirement plans (US only), pension plans (UK only), paid time off, family leave, training & development, and work-from-home options.

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