Job Description

Current Employees

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The Patient Experience Manager (H) evaluates, administers, and manages all business and administrative matters, including budget, operations, programs, and personnel administration for the Ambulatory satellites. This position also provides financial analysis and strategic planning and manages budgetary controls in partnership with various levels of management.

Core Job Functions

• Manages, implements, coordinates, plans, and evaluates the business operations for the department/division, which may include performance, and managerial reporting, decision, and process improvement.
• Drives and fosters a culture of patient and family centered care by enhancing the patient experience across the organization.
• Develops innovative strategies that strengthen the culture and improve patient satisfaction scores within the department.
• Leads, mentors, and guides, a team of professionals focused on supporting projects, initiatives, and improvement efforts to ensure the organization meets patient experience goals.
• Partners with executive and operational leadership teams to ensure organizational strategies are aligned and help implement initiatives across service lines to enrich the patient and family experience throughout the continuum of care.
• Monitors contractual obligations and ensures consistency with the departmental budget, goals, and programmatic initiatives.
• Evaluates existing internal controls and approval processes and make recommendations on how to improve operational efficiency.
• Implements department human resources actions, including hiring, terminations, salary, etc. Recruits, trains, and prepares performance reports for staff.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Core Qualifications

Education: Bachelor's degree in relevant field

Certification and Licensing: Not applicable

Experience: Minimum 5 years of relevant experience.

Knowledge, Skills, and Attitudes:

• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to manage a budget and work within the constraints of that budget.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to effectively plan, delegate and/or supervise the work of others.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status: Full time

Employee Type: Staff

Pay Grade: H11

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