Job Description
Must Reside in: Pennsylvania
Position: Remote Customer Service Representative
Start Date: Monday September 29, 2025
Duration: Long term but can be extended or shortened based on business needs and performance
Location: Remote work from home
Hours :
Monday -Friday, shifts between 8:00 am to 6:30 pm EST
Shift schedule: Daily hours and shifts may vary, with a rotational requirement for after-hours coverage and opportunities We are unable to accommodate schedule change requests. Shifts are assigned based on client needs.
Overview Project Momentum: The Customer Services Representative will leverage call center experience serving as Tier1 Agent to deliver excellent customer service thru incoming and outgoing phone, email and chat inquiries from customers, process applications and resolve customer disputes with a positive outcome. The right candidate will enjoy assisting customers with first call resolution, de-escalate caller situations, adapt quickly to change, and working in a team environment.
Key Responsibilities :
Answer incoming phone calls, chats, and or emails
Conduct outreach phone calls and or emails
Provide outstanding customer service
Recognize and follow call flows with scripts
Research and review customer inquiries
Research information using multiple systems
Relay research findings and outcomes to customers
Manage customer contact while balancing the entry and review of all customer documentation
Successfully achieve individual production metrics and contribute to the success of the broader teams goals
Maintain compliance and adhere to quality standards aligned to reduce operational risk
Protect the privacy of clients while using multiple data sources and systems
Identify and escalate appropriate issues
Clearly document call information and encounters in call logs
Recognize and alert management of risk and trends
Quickly transition from one task to another
Maintain a professional demeanor
Other duties as assigned
Qualifications and Requirements Basic Qualifications :
2 years of Customer Service experience
1 year of Call Center Agent experience
Preferred Qualifications 6 months of Accenture Health & Public Services experience (Conversion).
Example would be State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, or Early Childhood Education and Care Services
Former Transaction Processing Experience
Work From Home Requirements: - Must connect to modem/router with provided Ethernet cord.
- Internet access sufficient to handle calls received via the internet.
- Quiet and private remote work location.
- Must reside and work at the address provided (no coffee shops, friend's houses, etc.)
Requirements of the Role: Must pass a background check
Education High School Diploma/GED
Internet access sufficient to handle calls received via the Internet
Quiet and private remote work location
Proficiency with computers: Experience using the internet, email via Outlook, etc.
Data entry experience
Listening, verbal, and written communication experience
Microsoft Office (Excel, Word, Outlook, and Teams) experience
Pay Details: $18.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Temporary work, Work at office, Local area, Work from home, Shift work, Monday to Friday,