Job Description

Job Description

Position Responsibilities: 

• Act as primary subject matter expert in use of logistics applications.
• Analyze, support and manage small to medium projects for new and legacy applications supporting logistics functions (Warehousing, Transportation).
• Develop, maintain and continuously progress in knowledge of all business functions.
• Manages issue resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately.
• Participate in the analysis and design system solutions, providing assistance and direction to development teams, leveraging a standard SDLC model from concept, analysis/requirements through development, QA, implementation, decommission.
• Understand and fully utilize ITIL methodology for responding to functional and technical issues, including incident and problem management processes. Assist and/or lead investigation to identify root causes, creating plans and mitigation for user processes.
• 25% domestic travel and potential for international travel
• Other duties as assigned 

Required Education and Experience:  

• Bachelor’s degree in engineering, computer science, or management information systems/science or similar with at least 3 years of experience acting as a Business Analyst performing like accountabilities above in a multi-location organization for a 24/7 distribution company or High School Diploma/General Education Diploma with 6 plus years of the above stated experience 

Preferred Education and Experience:  

• Previous experience working on application analysis, design and/or support for a tier 1 enterprise logistics system, preferably Manhattan WMOS, Koerber (HighJump), Fusion Apps, JDE Enterprise One or SAP
• Demonstrated knowledge of SDLC and ITIL support processes
• Experience working in a warehouse/distribution environment
• Experience working on a 24/7 on-call team 

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